The Times West Virginian

Local News

October 1, 2012

Wait time tool ‘beneficial’ for FGH patients

Information on hospital’s website updated based on number of people checking into the ER

FAIRMONT — Some injuries are so grave that wondering whether a trip to a hospital emergency room is worth it is not a factor.

Then there are times when a potential patient might spend time debating if a badly cut hand or a stomach ache should be seen by a doctor immediately.

Those people can check online at Fairmont General Hospital’s website, www.fghi.com, to find out how many patients are waiting to be seen at the facility’s emergency department and what the estimated wait time is.

“We thought it would be beneficial for patients to see,” said Jessi Polis, nurse manager and trauma coordinator at Fairmont General’s emergency department. “I know the predominate patient complaint is wait time, so we thought it would be helpful for people to be able to look at the website and see what the wait time was and how many patients were waiting so they would know what to expect when they got here.”

No Fairmont General employee has to spend time typing in the ever-changing numbers on the website, which automatically is done through the hospital’s computerized charting system, Polis said.

“We don’t have to update it,” Polis said. “It automatically updates itself based on the number of patients checking into the ER.”

Polis has not gotten a lot of feedback from patients about the information, which has been available for several months now.

“I feel like a lot of people don’t know it’s available,” Polis said. “I think it will be helpful to let the community know that it’s there.”

 

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